BELL JOB ANNOUNCEMENT: FIELD RECRUITMENT SPECIALIST (SEASONAL)

Title:                Field Recruitment Specialist (seasonal)

Locations:        Springfield, MA

Reports To:      Regional Manager of Enrollment Services, Boston

Position Overview: 

The Enrollment Services Coordinator is a regional enrollment position responsible for the oversight of administrative aspects for the entire enrollment process. The Enrollment Services Coordinator ensures strong customer service satisfaction from parents and scholars and supports the Regional Enrollment Manager in working collaboratively with schools and community-based organizations to ensure the success and growth of scholar enrollment within the region.

Responsibilities:

·         Support Regional Enrollment Manager in overseeing and executing processing, copying, shipping, and archiving of all enrollment paperwork to ensure that no scholar paperwork is lost, all forms are completed correctly, and the scholar files are well organized.

·         Assist in planning, scheduling, coordination and implementation of the parent orientation and enrollment processes. Conduct presentations at parent meetings and community events to promote BELL. Coordinate scheduling of FRS schedules and activities at sites.

·         Ensure high levels of customer satisfaction while providing adequate and timely phone coverage for inbound enrollment inquiries.

·         Maintain current working knowledge of all enrollment policies to adequately field incoming parent and other BELL stakeholder phone inquiries.

·         Conduct outbound phone banking to families to support all stages of the enrollment process.

·         Ensure that all enrollment data entry pre-site is properly entered and complete including data related to SES qualifications, parent invoicing or financial aid.

·         Supervise seasonal staff including FRS and data clerks.  Supplement data entry.

·         Manage attendance award programs.

·         Work with seasonal or external staff such as a Billing Manager or bookkeeping service to ensure accurate and timely generation of invoices and collection of monies.

·         Work with the regional enrollment manager and Site Managers to maintain year-round data integrity by making appropriate updates to the scholar database.

·         Ensure that all scholar attendance data is accurately entered and captured in the scholar database.

·         Assist Regional Enrollment Manager in producing and distributing timely and accurate reports for regional enrollment department and Site Managers.

·         Support the Regional Enrollment Manager and Site Managers in the implementation of the scholar and family attendance, recognition and other customer satisfaction, retention, and recruitment campaigns.

·         Augment Site Staff as required during peak periods to assist in start-up or key projects.

·         Work closely with the Regional Manager of Enrollment Services and Deputy or Regional Director to support site specific enrollment campaigns.

·         Ensure that no scholar paperwork is lost, all forms are completed correctly, and the scholar files are well-organized.

·         Ensure that scholar paperwork meets or exceeds requirements dictated by contract.

·         Support Enrollment Manager in maintaining contacts with local community-based organizations, community leaders, and other representatives of the communities in which we serve.

·         Always represent BELL in a manner that is professional, responsive, and consistent with the organization’s values.

·         Other duties as assigned by the Regional Manager of Enrollment Services.

Qualifications:

College degree preferred. BELL experience preferred in site operations or enrollment. Bi-lingual strongly preferred.

Excellent organizational, interpersonal, and communication skills; high-level of professionalism and customer service experience; flexible and reliable; administrative experience preferred, committed to BELL’s mission. 

Strong computer skills and ability to learn new technologies a must. Excellent phone manner required.

Stand-up presentation skills a must.

Local community experience preferred.  Passion for the BELL mission and working with children. Must be high energy; flexible and reliable; detail-oriented and patient. 

Must have own car and valid driver’s license. Local travel required daily between school sites. Able to lift boxes up to 40 pounds of materials with or without dolly.

Must be able to pass a background check.

To Apply: Email a cover letter (stating how you heard about this position) and a resume to Lauretta Siggers lsiggers@bellnational.org.  Please title the email “Summer Data Clerk - Boston, Detroit or Springfield” or fax to 617/825-6170.