The Enrollment Services Coordinator is a regional enrollment position responsible for all administrative aspects of the enrollment process. The Enrollment Services Coordinator ensures strong customer service satisfaction from parents and scholars and supports the Regional Enrollment Manager in working collaboratively with schools and community-based organizations to ensure the success and growth of scholar enrollment within the region.

• Work closely with the Regional Manager of Enrollment Services and Regional Director to support site specific enrollment campaigns.
• Assist in planning, scheduling, coordination and implementation of the parent orientation and enrollment processes. Conduct presentations at parent meetings and community events to promote BELL.
• Maintain current working knowledge of all enrollment policies to adequately field incoming parent and other BELL stakeholder phone inquiries.
• Always represent BELL in a manner that is professional, responsive, and consistent with the organization’s values.
• Support Regional Enrollment Manager in overseeing and executing processing, copying, shipping, and archiving of all enrollment paperwork to ensure that no scholar paperwork is lost, all forms are completed correctly, and the scholar files are well organized.
• Ensure high levels of customer satisfaction while providing adequate and timely phone coverage for inbound enrollment inquiries.
• Conduct outbound phone banking to families to support all stages of the enrollment process.
• Ensure that all enrollment data entry pre-site is properly entered and complete including data related to SES qualifications, parent invoicing or financial aid.
• Supervise seasonal staff including data clerks as required to supplement data entry and attendance activities.
• Work with seasonal or external staff such as a Billing Manager or bookkeeping service to ensure accurate and timely generation of invoices and collection of monies.
• Work with the Regional Enrollment Manager and Site Managers to maintain year-round data integrity by making appropriate updates to the scholar database.
• Ensure that all scholar attendance data is accurately entered and captured in the scholar database.
• Assist Regional Enrollment Manager in producing and distributing timely and accurate reports for regional enrollment department and Site Managers.
• Support the Regional Enrollment Manager and Site Managers in the implementation of the scholar and family attendance, recognition and other customer satisfaction, retention, and recruitment campaigns.
• Ensure that scholar paperwork meets or exceeds requirements dictated by contract and that no scholar paperwork is lost, all forms are completed correctly, and the scholar files are well-organized.
• Support Enrollment Manager in maintaining contacts with local community-based organizations, community leaders, and other representatives of the communities in which we serve.
• Other duties as assigned by the Regional Manager of Enrollment Services.

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College degree preferred. BELL experience preferred in site operations or enrollment. Bi-lingual strongly preferred.

Excellent organizational, interpersonal, and communication skills; high-level of professionalism and customer service experience; flexible and reliable; administrative experience preferred, committed to BELL’s mission. 

Strong computer skills and ability to learn new technologies a must. Excellent phone manner required.

Local community experience preferred.  Passion for the BELL mission and working with children. Must be high energy; flexible and reliable; detail-oriented and patient. 

Local travel required. Able to lift boxes up to 40 pounds of materials with or without dolly.

Must be able to pass a background check.

APPROVALS:

__________________________________________________      ___________ 
Regional Director     Signature                                              Date
_________________________________________________       ___________
Human Resources    Signature                                                 Date

Hiring checklist

• Full-time, salary plus benefits  
• Best source: PA or Site Manager, tutor, FRS, external:  customer service manager
• Application
• Reference Check
• Background Check
• Fingerprinting  (varies by region)
• Recruiting phone screen (new hires only)
• Regional and National Director of Enrollment Interviews
• Regional Management Interview (Finalists)
• HR prepares:           
• Offer letter, mails job description
• Training-Enrollment-IT systems, Enrollment-Full, Site Operations